Print offset when using manual feeder on Samsung Ml-1710

[SamuelGilbert42]

I don't know if this is even a Splix issue, but I'm hoping someone might be able to point me in the right direction if it isn't.

When I use the manual feeder on my Samsung Ml-1710, the beginning of the print has an offset on the page. This does not occur when using the tray as the paper source. The top of the page appears about 15cm (6 inches) lower than where it should be.

I don't think it's a paper pickup issue since the offset was pretty much identical in my dozen of tests. Any guesses to what may be causing this? Could it be a software offset that needs to be different for the manual feeder since the paper path is shorter?

[ValdikSS]

The most reliable check is to run a Windows XP virtual machine with Samsung's driver and check how does it behave there.
If it's the same — that's a hardware issue/feature.

[SamuelGilbert42]

I agree that that would be a good test, but I don't think I have any install media for Windows XP. I'll see what I can find...

[SamuelGilbert42]

Well, that was unexpected: It turns out it's an hardware issue!
I tested with an old Windows XP laptop with the Samsung driver and it does exactly the same thing. I even tried to print the test page directly from the printer and the result was once again the same (the page was printed with an offset)

Thanks for the pointer @ValdikSS ! Now, I have to figure out how to fix my printer...