[18.0][IMP] helpdesk_mgmt: Add exclude_from_count field on stages#925
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[18.0][IMP] helpdesk_mgmt: Add exclude_from_count field on stages#925JulienMartinez wants to merge 1 commit intoOCA:18.0from
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Allow to exclude certain ticket stages from the team dashboard counters. This is useful for stages like 'Waiting for Customer' where tickets should not be counted in the 'TODO' counter. Also fixes missing dependency on ticket_ids.closed in _compute_todo_tickets which prevented the counter from updating when tickets are closed.
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flotho
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Jan 21, 2026
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Hi,
Thanks for this great improvement, even with tests !
Code review LGTM
DorianMAG
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Thx for this feature.
Code review and functional test OK.
LGTM
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Description
This PR adds the ability to exclude certain ticket stages from the team dashboard counters.
Use Case
Some stages like "Waiting for Customer Feedback" or "On Hold" should not be counted in the "TODO" counter as they are pending external action and don't represent actual work in progress for the team.
Changes
exclude_from_countboolean field onhelpdesk.ticket.stage_compute_todo_ticketsto filter out excluded stagesHow to Test
helpdesk_mgmtmoduleScreenshots